Resources · Getting Started

Getting started with Mesh ID. Faster than you think.

Moving to digital onboarding touches compliance, IT, operations, and management all at once. Requirements shift. Departments disagree. Without a clear process, implementation drags. We built the Onboarding App so you don't have to figure it out alone.

The reality.

Going digital is harder than it looks

Replacing PDFs and integrating core systems touches compliance, IT, operations, and management. Every department has opinions. Requirements change mid-project. Without a structured process, implementation drags on for months.

  • Multi-department coordination with no single owner
  • Shifting requirements that derail timelines mid-project
  • Unclear ownership of each step and deliverable
  • Integration complexity that nobody planned for upfront

Our answer.

The Mesh ID Onboarding App

We built a structured onboarding experience that guides your team through every step of getting live. Wizard-style, department-aware, with a clear view of where you are and what comes next.

  • Step-by-step wizard that walks your team through every phase
  • One place for all departments: compliance, IT, and operations
  • Live progress tracking so nothing falls through the cracks
  • Direct access to the Mesh ID support team at every step

Everything in one place to get you live

Journey Builder

Configure your first journeys inside the Onboarding App using the wizard interface. Entity types, requirements, and providers are all set up in one guided flow.

Smartform Library

Access a library of ready-to-go smart forms covering every common onboarding scenario. Pick the ones that match your entity types and activate them immediately.

Progress Tracking

See exactly where your implementation stands at any point. Every completed step is logged. Nothing falls through the cracks.

Team Coordination

Multiple people from different departments can work inside the Onboarding App at the same time. Compliance, IT, and operations all in one place.

Smartform Development

Need a custom smartform? The Onboarding App includes a structured process for requesting, reviewing, and approving new forms. Faster and better organised than before.

Direct Support

Mesh ID's implementation team is embedded in the process. Not on a ticketing system. Directly accessible through the app at every step.

Guided setup.

Your implementation, step by step

The Onboarding App breaks your implementation into clear phases. Each step has a clear owner, a clear deliverable, and a clear next step. No ambiguity about what needs to happen.

  • Discovery and requirements capture
  • Journey and form configuration
  • Integration setup
  • Testing and sign-off
  • Go live

Ready-to-go forms.

Pick a form. Activate. Done.

The smartform library means you don't start from scratch. Common entity types are already covered. Pick the form that fits, attach it to a journey in the builder, and it is live. New forms requested through the app go through a structured development process with clear timelines.

  • Individual KYC forms
  • Corporate and entity forms
  • Trust and fund onboarding
  • Periodic review forms
  • Custom forms on request

From contract to first live journey in two weeks.

The Onboarding App is included for every new Mesh ID customer. See how it works.

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