Account Director

Mission of the role

Your mission is to deepen and expand our relationships with existing Mesh ID customers. You understand their operations, anticipate their next challenge before they do, and make sure Mesh ID stays essential to how they run their compliance function. You are the person clients call when they want to move fast.

Why now

We have built a customer base of 100+ regulated firms across Europe, the Channel Islands, the Middle East, and Asia. They are growing, their compliance requirements are evolving, and the platform underneath them is now fully AI-enabled, which opens up new possibilities every month. That means real expansion opportunity for someone who knows how to work an account with genuine care and commercial edge.

What you will do

Own a portfolio of existing Mesh ID accounts. Understand their business, their compliance obligations, and their roadmap.
Drive net revenue retention and expansion through upsells, new use cases, and additional workflow deployments
Lead quarterly business reviews and build multi-stakeholder relationships at each account
Identify risk early and work with the operations team to resolve issues before they become problems
Feed customer insight back into product and marketing
Renew and grow contracts with confidence

What we are looking for

4 to 7 years of account management or customer success experience in B2B SaaS
Proven track record of expanding revenue within existing accounts
Strong commercial instinct. You know when to push and when to listen.
Comfortable operating at C-level and Head-of level in regulated, compliance-driven businesses
Excellent communication and relationship management skills
Fluent in English. Additional European languages are a strong advantage.

Bonus points

+ Experience in fintech, regtech, or professional services software
+ Familiarity with compliance, KYC, AML, or fund administration workflows
+ Prior experience managing accounts in Channel Islands, Luxembourg, UAE, or Singapore markets

Sounds like you?

Send your CV and a short note to careers@meshid.com with the role title in the subject line.

Apply for this role